Reference

How we protect your account and withdrawals

Our legal framework covers account verification, deposit security and withdrawal approval on link fajartoto.

Account verification requiredEncrypted wallet storagePayment method protectionWithdrawal verification process
Explore the Lobby Read FAQ
link fajartoto How we protect your account and withdrawals
REACH OUR TEAM

Contact us about your legal rights

Live chat support Open our chat window on the lobby and speak to a legal-query handler in…
Email legal inquiry Send account-closure requests, data-access requests and withdrawal disputes to our legal inbox.
Account settings Visit Settings > Account > Legal Requests inside the lobby on desktop or mobile…
SECURITY & DATA

How we handle your account security

Two-factor authentication

Enable two-factor authentication in Settings > Security to add an SMS verification step when you log in from a new device or change your password.

Encrypted transactions

All deposits and withdrawals are encrypted end-to-end. Your DANA, OVO, GoPay and QRIS wallet credentials are never stored in plain text on our servers.

Fraud detection

Our fraud-prevention system flags unusual withdrawal patterns—multiple withdrawals to different wallets in one hour, for example—and may delay processing to verify your identity.

Cookie policy

We use session cookies to keep you logged in and analytics cookies to understand how you navigate the lobby. You can clear cookies in browser settings; you'll be logged out automatically.

Data retention

After account closure, we retain your transaction record for seven years to comply with Indonesian banking regulations. Login history is deleted after 90 days.

Update your details

Go to Settings > Profile to update your phone number, email address or linked payment wallet. Changes take effect immediately on your next login.

Questions about account rules and data

Go to Settings > Account > Closure Request on desktop or in the app and confirm. Your account closes immediately; any balance is returned to your linked payment method within 24 hours. We retain your account data for seven years for regulatory compliance. You cannot reopen the same account; you'll need to register afresh.

Open Settings > Legal Requests > Download My Data. We compile your account history, transaction log, login dates and personal details into a file and email it to your registered address within 48 hours.

Yes. Go to Wallet > Payment Methods in the lobby and select Edit. Remove the old wallet and add a new one. New withdrawals will go to the newly linked wallet; existing pending withdrawals continue to the old wallet unless you cancel them first.

Enable two-factor authentication immediately in Settings > Security. If you suspect unauthorized access, change your password and contact our support team via live chat or email. We'll flag the account and review login history with you within one business day.

Verification happens in the background and usually completes in under ten minutes. If our fraud system flags the request, we'll send you an SMS asking you to confirm the withdrawal via OTP. Once confirmed, the transfer to your DANA, OVO, GoPay or QRIS wallet proceeds within the next hour.

Your account data is encrypted and stored on secure servers in Indonesia. We do not transfer personal information outside Indonesia except to our fraud-detection partner, which is PCI-DSS certified and contractually bound to protect your data.

Contact our support team with the withdrawal ID and reason for dispute within 14 days. We investigate and respond with findings. If the withdrawal was reversed due to your bank rejecting it, we'll re-send the funds to your registered wallet once we confirm the issue is resolved.

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